Anyone who's been to SXSW in the past few years, ever since the iPhone's release, knows that the AT&T network absolutely explodes during the festival. Texts, if they ever make it through, take hours; calls are dropped at an alarming rate, even by AT&T standards; and Internet access is essentially impossible. It's hard for AT&T to keep up because Austin, any other week of the year, isn't absolutely flooded with iPhone users mucking about, asking where the Facebook party is, or if they're on the list for the Gawker party. (I'm on the list, but I'm not going this year so it doesn't matter.) The point is, AT&T has its hands full that week, so let's give them an A for effort for trying to prevent another iPhone meltdown this year.

SXSW starts on March 12, and runs through March 21. It's a couple of days worth of tech, music, movies, and open bars. It's sort of an exaggeration, but every single attendee rocks the iPhone. It brings AT&T's network, already sorta meh, to it knees. This year, though, AT&T has prepared itself for the huge influx of users.

AT&T has installed a distributed antenna system at the Austin Convention Center. In a perfect world, it adds the equivalent of eight cell towers to the covered area. AT&T has also three temporary cell sites for good measure. These things are typically installed during big, but temporary events. Think Super Bowl or, well, large conventions.

The company also says it has added fiber-optic connections to more than quadruple the backhaul capacity of each of the eight cell sites that serve the event area, and temporary sites will also be served by extensive backhaul. Whatever that means!

Fingers crossed, every SXSW attendee will be able to FourSquare till their battery dies. That's all you can ask for.

Flickr

(photo: plastic lemonade)

First, Sen. Richard Shelby put a blanket hold on all executive branch nominees to extort the executive branch into rigging procurement to guarantee that the company he favored won a bid on a defense contract. Oh, and he wanted the FBI to build a crime lab in his state, too.

And now Sen. Lindsey Graham is copycatting, placing a hold on the closing of Gitmo hostage to extort the Department of Justice into not having a civilian trial for Khalid Sheikh Mohammed. And Graham's not being subtle about it. In a well-researched piece for The New Yorker, Jane Mayer breaks some amazing scoops:

Rahm had a good relationship with Graham, and believed Graham when he said that if you don't prosecute these people in military commissions I won't support the closing of Guantnamo. . . Rahm said, If we don't have Graham, we can't close Guantnamo, and it's on Eric!'

[snip]

Graham told [Mayer], It was a nonstarter for me. There's a place for the courts, but not for the mastermind of 9/11. He said, On balance, I think it would be better to close Guantnamo, but it would be better to keep it open than to give these guys civilian trials. Graham, who served as a judge advocate general in the military reserves, vowed that he would do all he could as a legislator to stop the trials.

Okay, Senators Graham and Shelby? This is the U.S. Senate, not middle school. This blackmail thing? Its not like, Oh, the cool kids are wearing Hello Kitty wristwatches and you need to follow the fad.

There is zero logical nexus between whether or not to close Gitmo and whether or not to have civilian trials, so the only reason for making the kind of statement quoted above, is quid pro quo. While I'm not suggesting that this is a Hobbs Act violation (read the link, trust me), it certainly smells just as bad.

Kate Martin, the Center for National Security Studies director, warns, We can't have a situation where political pressure forces the federal government to forgo criminal prosecution. That would mean the system is fundamentally broken.

Message for Rahm, from Marcy Wheeler:

Remind me. Didn't Rove and the Bush White House get in trouble for this kind of tampering with DOJ issues?

Really, the White House needs to BACK OFF and let the Department of Justice and the federal courts do their job. And a bunch of non-lawyers with ZERO expertise in this area should NOT be part of the decision making process, much less driving that process. Hasn't Rahm done enough damage to the President with his mishandling of the healthcare bill? Why do you want him to screw up something he knows even less about?

Bloomberg is reporting that Verizon is planning on adding official support for Skype to its handsets. The two companies are expected to announce a partnership at the Mobile World Congress on February 16, which will allow Skype calls to be made from Verizon phones using the provider's 3G data plan.

This would be a shrewd move on the part of Verizon. Voice calls are becoming a less and less of a profit center for wireless carriers. Look at the big price cuts that both Verizon and AT&T introduced last month: The biggest area of price savings is in unlimited voice plans. Data is still a premium, and in the case of Verizon, there are still data caps for mobile data usage.

For consumers, having Skype pre-loaded on a phone which Bloomberg says is to be on a range of low and high-end handsets might mean that instead of paying for a voice plan (or a more expensive voice plan), the option to get a better data plan and just use Skype when making calls might make more sense.

Bloomberg quotes IDC analyst Rebecca Swensen:

What's important is that Verizon understands that, at some point, they are going to be losing voice minutes to the data world. This makes their platform more valuable for end-users. It could be a differentiator for Verizon Wireless.

Although Verizon is the largest wireless carrier in the US, it faces stiff competition from AT&T. Although AT&T's service is pretty universally reviled, AT&T has the iPhone and that continues to drive customers to the carrier. While AT&T is expected to lose exclusivity at some point, it is unclear when or if Verizon will get to carry the device. As it stands, AT&T will be the 3G data provider for Apple's iPad this April.

Skype works on AT&T's WiFi network and a 3G version is in the works as well. Depending on which carrier can offer 3G access to Skype first and on what phones could depend on how valuable this feature is.

If given the choice, would you drop your voice plan and just use Skype over 3G data for making and receiving calls? Let us know!

Tags: 3g data, mobile voip, Skype, verizon, voip

Alicia Keys

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Alicia Keys
Keys performing at Pavilho Atlntico in Lisbon, Portugal on March 19, 2008
Background information
Birth name	Alicia Augello Cook
Also known as	Lellow
Born	January 25, 1981 (1981-01-25) (age 29)
Origin	New York City, New York, United States
Genres	R&B, soul
Occupations	Singer-songwriter, multi-instrumentalist, composer, arranger, record producer, actress, music video director, author, poet
Instruments	Vocals, piano, keyboards, cello, synthesizer, vocoder, guitar, bass
Years active	1985present
Labels	Columbia, Arista, J
Website	www.aliciakeys.com

Alicia Augello Cook (born January 25, 1981), better known by her stage name Alicia Keys, is an American recording artist, musician and actress. She was raised by a single mother in the Hell's Kitchen area of Manhattan in New York City. At age seven, Keys began to play classical music on the piano. She attended Professional Performing Arts School and graduated at 16 as valedictorian. She later attended Columbia University before dropping out to pursue her music career. Keys released her debut album with J Records, having had previous record deals first with Columbia and then Arista Records.

Keys' debut album, Songs in A Minor, was a commercial success, selling over 12 million copies worldwide. She became the best-selling new artist and best-selling R&B artist of 2001. The album earned Keys five Grammy Awards in 2002, including Best New Artist and Song of the Year for "Fallin'". Her second studio album, The Diary of Alicia Keys, was released in 2003 and was also another success worldwide, selling eight million copies. The album garnered her an additional four Grammy Awards in 2005. Later that year, she released her first live album, Unplugged, which debuted at number one in the United States. She became the first female to have an MTV Unplugged album to debut at number one and the highest since Nirvana in 1994.

Keys made guest appearances on several television series in the following years, beginning with Charmed. She made her film debut in Smokin' Aces and went on to appear in The Nanny Diaries in 2007. Her third studio album, As I Am, was released in the same year and sold six million copies worldwide, earning Keys an additional three Grammy Awards. The following year, she appeared in The Secret Life of Bees, which earned her a nomination at the NAACP Image Awards. She released her fourth album, The Element of Freedom, on December 15, 2009. Throughout her career, Keys has won numerous awards and has sold over 30 million albums worldwide, establishing herself as one of the best-selling artists of her time. On December 11, 2009 Alicia Key's was ranked as top R&B artist, the fifth top overall artist and the second top female artist (behind only Beyonce) of the 2000-2009 decade by the Billboard Magazine decade end chart. ^[

Now picture our perspective leaving our own experiences, zooming out and up until we can see how all the different groups are interacting on a worldwide social network. That bird's-eye view could be both beautiful and horrible if the resolution was clear enough. That's what a Ramen-eating, ex-Apple engineer named Pete Warden is about to release to the public this week.

Sponsor

This Wednesday, Warden will make Friend, Fan page and name data from hundreds of millions of Facebook users available to the academic research community. It's a move that Facebook has to have seen coming, a move that many in the data-centric community have been calling on the company itself to do for years, and an event that's been complicated by Facebook's recent privacy policy changes, which have muddied the waters of right and wrong but rendered even more data available for outside analysis.

If what people call Web 2.0 was all about creating new technologies that made it easy for everyday people to publish their thoughts, social connections and activities, then the next stage of innovation online may be services like recommendations, self and group awareness, and other features made possible by software developers building on top of the huge mass of data that Web 2.0 made public. It's a very exciting future, and Warden is about to fire one of the earliest big shots in that direction.

Nerds in Space: Social Graph Analysis For Solving Large-Group Problems

Warden studied Computer Vision in college in the U.K., then got into game development. After moving to L.A., he spent six years building graphics drivers for the original Playstation and the XBox. Then he started his own independent business, where, thankfully, he open-sourced much of his work (something he's still doing today).

When he found out that starting his own business wasn't going to work with his immigration status, he was very fortunate to have also caught Apple's eye with the software he had been releasing to the public. Apple bought his company in order to bring him on board. The proceeds of that small sale are now sustaining his next project after going independent again.

After spending five years at Apple struggling to navigate the maze of people and connections and types of expertise in order to get the information he needed, Warden decided to go independent and build a company that solved exactly that kind of problem. "I can't think of a better big company to work for, but it was still a big company," he says. "It was hard to find the right people to talk to, whether for particular expertise or for contacts at external companies." And so Warden left Apple to build a company that would use social graph analysis to solve problems like that. He called the company Mailana, a play on "mail analysis" since he was initially focused on email social graph analysis.

We've written here a number of times about Mailana's tool that analyzes the social graph of any Twitter user. Enter the username of someone on Twitter and Mailana will show you which 20 other people the user has exchanged the largest number of reciprocal public @ replies with. Find someone interesting or important? Mailana's Twitter analyzer will tell you who they most regularly interact with. See, for example, The Inner Circles of 10 Geek Rockstars on Twitter.

Pulling Down the Facebook Social Graph

Now Warden is about to unveil a much larger project along the same vein. For the past six months he's been crawling public profile pages on Facebook. He now has more than 215 million of them indexed and updated about once a month. When he began he was using the Web crawling service 80legs, but over time he had to build his own crawling infrastructure.

When I talked to him this afternoon, he had already begun uploading 100 GB of user data onto his server to make it available for academic research starting on Wednesday. Warden says he's removed identifying profile URLs but kept names, locations, Fan page lists and partial Friends lists. All those fields of data are just waiting to be analyzed and cross referenced. That's one very rich resource.

Yesterday Warden posted some of his own initial observations from the data on his personal blog. Those included:

• In almost every state in the Southern U.S., God is number one most popular Fan page among Facebook users. Among people in the L.A., San Francisco and Nevada regions? "God hardly makes an appearance on the fan pages, but sports aren't that popular either," Warden writes. "Michael Jackson is a particular favorite, and San Francisco puts Barack Obama in the top spot." In the Oregon and Idaho region? Starbucks is number one.
• In the Mormon-influenced areas of Utah and Eastern Idaho, the most popular Fan pages are The Book of Mormon, Glen Beck and the vampire book Twilight, which was authored by a Mormon.
• The bulk of Warden's posted analysis yesterday was about location networks. People in the western U.S. tend to have Facebook friends all over the country; people in the southern U.S. tend to mostly be friends with people who have remained in the same area.

Taking a Deeper Look

These observations are interesting, but they are only the beginning of what's possible. Name, location, friends and interests are great data points to analyze. Warden has written a program that will estimate gender as well, based on names. All these data points can be cross-referenced with outside data, too. Members of Facebook's own staff did this kind of analysis when they compared user last names to U.S. Census data, which allowed them to estimate changes in Facebook's racial composition over time based on the likelihood of people with particular last names to report a particular racial backgrounds.

"I'm mostly thinking 'What do I try first?'," Warden says. "There's so many interesting ways to slice the data - especially as I'm starting to get changes over time. I'm also trying to map out political networks in aggregate; how polarized the fans of particular politicians are - so how likely a Sarah Palin fan is to have any friends who are fans of Obama, and how that varies with location too. One of my favorite results is that Texans are more likely to be fans of the Dallas Cowboys than God."

Warden says he hasn't talked to anyone from Facebook since he started crawling the site, but he did get an email from someone on the security team asking him to take down instructions he'd posted that exposed a security hole that made harvesting peoples' email addresses easy. So the company is paying attention. "I'd love to see them put me out of business by putting decent data out there," Warden says. He says his Amazon Web Services bill was over $5,000 last month.

Why is he indexing all this content and why is he going to hand it over to the academic world later this week? "I am fascinated by how we can build tools to understand our world and connect people based on all the data we're just littering the Internet with," Warden says.

"Nobody thinks about how much valuable information they're generating just by friending people and fanning pages. It's like we're constantly voting in a hundred different ways every day. And I'm a starry-eyed believer that we'll be able to change the world for the better using that neglected information. It's like an x-ray for the whole country - we can see all sorts of hidden details of who we're friends with, where we live, what we like."

For a great example of the kind of social impact that data analysis can make, Warden points to some of the fascinating ways that GIS data is illuminating the intersection of race and public services. Data has shed light on social injustices for decades, and measurable information about the interactions of hundreds of millions of people every day on Facebook offers opportunities to discover both good and bad news about the contemporary human condition.

Warden says he's not yet been able to interest any investors in his ideas for businesses based on this data, so his girlfriend Liz Baumann, a former insurance actuary, stepped in to help and is now running much of the crawling. He says he's now focused on "working on ways of presenting all this information in a form that answers questions for people willing to pay." His first experiment along those lines is the very interesting FanPageAnalytics.com.

What does Pete Warden hope for from this week's public release of all this Facebook data? "Hopefully I'll get to see a bunch of interesting [academic research] papers come out of it, worst case. And I'd like to be the guy people turn to when they need stuff like this."

Already well-respected among a fringe group of bleeding-edge geeks, we hope that Warden's work on social graph analysis will end up impacting a far larger number of people than may ever know his name.

LittleSis API: LittleSis is a free database tracking the key relationships of politicians, business leaders, lobbyists, financiers, and their affiliated institutions (also described as an involuntary facebook of powerful Americans, collaboratively edited). The LittleSis API exposes the raw data used on the LittleSis website. The data consists of basic information about people and organizations, and the relationships between them. It uses a RESTful interface and responses are formatted in XML and JSON.

Mixpanel API: Mixpanel is a web service that lets companies track how users engage with their websites in real-time. The Mixpanel API allows users to post and access the data that Mixpanel is analyzing. This is a RESTful API and responses are returned in JSON format.

Mood of the Nation API: Mood of the Nation API allows clients to retrieve the raw trending data associated with the free Mood of the Nation iPhone application. The application collects mood information (physical, mental, emotional) from users and trends over day, week, month.

Motime API: The Motime Open Access platform is an affiliate program based on the APIs of the Motime service which allows partners/affiliates to advertise Motime ringtone content on their own web or mobile sites and earn money for each referral given to Motime. The search API offers a REST protocol to allow developers to link their content with Motime's catalog of ringtones.

Muselius API: The Muselius API can be used to display information on up to 99 museums in an area on your own web site. The information about museums can be used to enrich your art related sites, hotels and tourist sites. Muselius is a global directory of museums. Our mission is to facilitate the information you need for visiting museums all over the world. Muselius is created and maintained with the help of many users who update and complete the data we have about each museum.

OpenSRS API: OpenSRS API is intended for resellers who offer domains and supporting services to their customers. Resellers can provide functionality to their customers by integrating data from the RESTful API functions (includes SSL support). Developers can use the API to run queries or automate tasks that would otherwise be performed manually using the Domain Name Control Panel.

I won't argue this to much but the Sony PSP is the original closed platform, shiny, black, movie watching, web surfing, game playing device.

It didn't have a camera when it was released or multi-tasking. The only way that the iPad has it beat is mulitouch . . . well, touch for that matter. Hell, both are even lacking a kick stand of any type that isn't an add on.

We had a first gen PSP kicking around the house until my son in a fury of play with MegaMan lost his grip and the screen shattered. It was like watching someone burn Washington's wig. Noooooooo!

But as I digress, there is something that brought these similarities to my attention today.

Sony has developed a program to live stream sporting events to attendees in the stadium for enhanced experiences via PSP.

Not only that, you can also get replays, statistics, player profiles and live results piped directly to the Sony PSP.

No one would deny that the live experience is the ultimate way to watch sport. What this new service offers is an even more immersive experience for fans, said Mark Grinyer, Head of Sports Business, Sony Professional about the new app.

The iPad does have the PSP beat in one area though if Apple of one of the developers were to hook this up using the iPad as a tray for game day beers. The PSP can slip into a pocket but the iPad can balance on the arm of your stadium chair and illuminate your beverage with the blur of color from a live playback. Fancy.

This product for the PSP is being tested at the Emirates Stadium in London. So I guess America will be up for grabs?

Related articles by Zemanta

• Sony Turns PSP Into Instant Replay Device At UK Stadium [PSP] (kotaku.com)
• A Modest Proposal for Sony's PSP (technologizer.com)
• Sony PSP-3000 Sweet Limited Package (ubergizmo.com)
• Why Has No One Made a Great Gaming Phone? (games.slashdot.org)
• Sony Pleased As Punch With Apple's iPad [Apple] (kotaku.com)

Sony PSP, The Original iPad but Better is a post from: TechStartups.com

Less than 100 tickets remain for Mashable's Social Media Week event, NextUp NYC The Future Journalist on Wednesday, February 3rd, 2010 at 92YTribeca.

Join us for networking and a conversation and Q&A with Sree Sreenivasan (Professor and Columbia Journalism School Dean of Student Affairs and contributing editor of DNAinfo.com) and Vadim Lavrusik (new media journalist and digital media graduate student at Columbia University Journalism School).

Details

Location: 92Y Tribeca, 200 Hudson Street, New York, NY 10013

Socialize: Facebook Event Page

Pricing: $20 in advance, $25 at door. Tickets on Sale Now.

Food and drink: Full cash bar and food menu available

Schedule

• 6:00 7:15 = Open Networking
• 7:15 8:45 = Conversation and Q&A with Sree Sreenivasan and Vadim Lavrusik
• 8:45 Bar Close = Open Networking

A Conversation and Q&A with:

Sree Sreenivasan Prof. Sree Sreenivasan, Columbia Journalism School Dean of Student Affairs and contributing editor, DNAinfo.com.

Sree Sreenivasan is a tech evangelist and skeptic specializing in explaining technology to non-techies. He is a professor and dean of students affairs at Columbia University's Graduate School of Journalism, where he teaches in the digital media program. Sreenivasan is contributing editor at DNAinfo.com, a Manhattan-news startup he helped launch in 2009 with Joe Ricketts, the founder of Ameritrade and whose family just bought the Chicago Cubs and Wrigley Field. He also has been a fixture on NYC-area television. For more than eight years, he served as technology reporter for WABC-TV and WNBC-TV and now occasionally appears on various TV shows (on CNN, NBC's Today Show, CNBC and elsewhere) to talk tech. He has written articles for The New York Times, BusinessWeek, Rolling Stone, National Journal, Bloomberg, Forbes and Popular Science. You can find him on Twitter at twitter.com/sreenet and on the Web at sree.net.

Vadim Lavrusik Online journalist and M.S. candidate in Digital Media at Columbia Journalism School

Vadim Lavrusik is a new media journalist and social media consultant studying digital media at the Columbia University Graduate School of Journalism where he is launching NYC 3.0, a tech start-up news site as part of his Master's project. He's reported for publications like the Star Tribune, The Minnesota Daily, the Mpls./St. Paul Business Journal and most recently was a guest feature writer for Mashable.com, where he covered trends in news media, and contributed to Poynter Online's E-Media Tidbits. You can follow him on Twitter at twitter.com/lavrusik and the Web lavrusik.com.

Thanks to our Sponsors

Pepsi believes in the power of people and their ideas to make positive change. That's why Pepsi is giving away more than $20 million this year to fund good ideas, big and small, that move communities forward. The Pepsi Refresh Project invites individuals to share their ideas about how they can refresh the world. The public votes for their favorite ideas and Pepsi will give out up to $1.3 million each month to fund the winning ideas. Pepsi is leveraging the power of social media platforms to inspire ideas and encourage individuals to participate.

Zemoga is an award-winning digital innovation agency that specializes in the creation of meaningful and engaging interactive experiences and applications. With offices in the US and Colombia, Zemoga empowers customers with groundbreaking solutions through a model that provides efficiencies at every level. Zemoga's clients include Sears Holdings, HBO, ING, Yahoo, Viacom, A&E Television Networks, Toyota, SONY Music, and Rodale.

Thanks to our Partner

Tags: Events, nextup-nyc, social media week

With that in mind, I decided to filter the barrage of iPad coverage through a publishing lens. What follows are intriguing ideas culled from all sorts of sources. Most revolve around content applications the iPad may provide.

There's no way I'll catch all the good stuff -- there's just too much out there -- so please use the comments area to post links and commentary that grab your attention, publishing-related and otherwise.

Ebook pricing could get interesting

The iPad's release portends a price-point battle between Apple and Amazon. That's ebook pricing, not hardware.

The Wall Street Journal says Apple is pushing book publishers to set two ebook price points, $12.99 and $14.99, with Apple taking its customary 30 percent cut from any sales. They key word in all this is "set." The big kahuna of ebooks, Amazon, controls its pricing. Most bestsellers are parked at $9.99, which is below what Amazon pays a publisher for a title. Amazon is subsidizing its low price point.

But that's the present. The future is a different matter. The thought is that Amazon is taking a short-term loss on ebooks so it can solidify its position as the dominant channel. Once it owns the ebook market, Amazon can ditch the subsidy and force publishers to renegotiate pricing.

That's the fear, and Apple appears to be playing to it by giving publishers an option: get a measure of pricing control through Apple, or make more with Amazon but pray they don't rewrite the rules later. (Apple could always rewrite rules, too ...)

What's really interesting about this -- and kind of bizarre -- is that the binary Apple-or-Amazon thinking obscures an important point: mobile devices already offer publishers plenty of pricing options.

What about e-reader applications?

Steve Jobs famously quipped a couple of years ago that "people don't read anymore." Well, I guess Apple changed its stance on that one. The new iBooks app -- and accompanying store -- is a big ol' cannonball in the ebook pool.

Early discussion on a back-channel publishing list I follow has focused on how Apple will treat its new ebook competitors. Will established applications, like Stanza and the Kindle app, be removed? Kirk Biglione, co-founder of Medialoper, thinks competitors will remain in Apple's universe. Just don't count on sharing titles across apps:

Look for books to be added as a new media type in the device media library. The other reading apps may be able to co-exist as long as they don't access books stored in that library. So, for example, you probably won't be able to use Stanza to read iBooks. [Note: Kirk gave me permission to post his comments.]

One thing to consider here: Past inquiries from the Federal Communications Commission may soften Apple's competitive instincts. At least for a while.

Of course, FCC heat doesn't preclude Apple from a little friendly rivalry. Digital Trends picked up on the backhanded compliment Jobs gave Amazon during the iPad presentation:

... [Jobs] basically told the online retailer that we'll take it from here.

The reading/viewing experience

Apple has already shown what it's capable of on the music and video front, so I'm curious to see how it handles the book experience. Early word is positive from folks who've had a chance to demo the iPad. Here's Gizmodo's take:

It's an optical illusion, but just seeing the depth of pages makes the iBook app feel more like a book than a Kindle ever did for me. The text is sharp, and while the screen is bright, it doesn't seem to strains the eyesbut time will tell on that.

The iPad is backwards compatible with existing iPhone applications. That seems useful on first blush, but Joshua Topolsky of Engadget called out a big issue with "old" apps:

It's kind of silly looking. A lone app in the center of a black screen.

More to come

I'll be adding to this post in the coming days as more analysis bubbles up. Again, please use the comments to point out interesting or informative links you come across as well.

The feed yard is a place filled with rusted out digital representations of days gone by. It is home to the lost feeds of blogs and corporate sites that once used them diligently to share their ideas.

Like any scrap yard there is money to be made in this yard. It has been quite a surprise to me that a market for dormant or abandoned RSS feeds hasn't sprung up. The opportunity to engage subscribers within a niche without being required to go out and earn those subscribers is has been hanging around for years.

The concept was first introduced to me by a failing at Current TV years ago. They had a master feed http://feeds.feedburner.com/currenttv that I was subscribed to.

For nearly 6 months not a single update came through the feed. Then one day it was firing off 20 updates every few hours. Only the updates weren't for Current TV, they were for items on eBay with current' in the title.

Surprised, I got in touch with a friend that I thought might have contacts at Current to see if their feed had been hijacked. My friend did get me in touch with the right people and we traded a few emails. However, they were less concerned with the content in the feed than they were that it was still active.

At the time their FeedBurner account was currenttv and all other feeds were labeled currenttv/topic. This legacy feed was the only one that was cranking out eBay data so it went under the radar. I'm sure if you click the link for the feed above you were able to see what goodness was left inside.

I'm not sure whether this type of feed yard would lead to genuine commerce or nefarious activities but that isn't for me to decide. My guess is that it would be a gray area shunned by many and praised by others as an opportunity to extract value from failed properties. I think this is a revenue stream worth exploring for the right startup that doesn't mind a little rust.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

The Feed Yard is a post from: TechStartups.com

As the war of words ramps up between Google and some news publishers, the latest spin seems to be how worthless the traffic is that Google sends. In reality, the traffic probably does have value, but the newspapers are likely doing a terrible job of monetizing it.

I'll give some examples in a minute, but how about an imaginary story to illustrate the problem?

Let's say a newspaper executive opens a store. They put some story headlines up in their shop window.

Now one of those old fashioned newskids comes along. You know, the type that you'd see in movies selling papers on the street. Let's call the kid Google.

Google reads the headlines and then scampers off down the street, shouting out to people things like Senate's debating health care! or 1 out of 4 homeowners are in the red!

Some of these people are interested. They ask this Google kid for more information, and Google sends them back to the news store.

At the store, the news exec owner greets visitors by asking them what the hell they want. Perplexed, they visitors say they heard about these stories and wanted to know more. The exec shouts at them. Get the hell out of my store, you freeloader! This is for members-only. We don't need riff-raff like you in here.

That's a hell of a way to run a business, don't you think? But it's pretty much how News Corporation execs seem to view the world. Consider what News Corp digital chief Jonathan Miller said earlier this month:

The traffic which comes in from Google brings a consumer who more often than not read one article and then leaves the site. That is the least valuable of traffic to us the economic impact [of not having content indexed by Google] is not as great as you might think. You can survive without it.

Today, we got similar remarks from James Moroney, executive vice president of A.H. Belo, which publishes the Dallas Morning News and other papers:

This is traffic that's not being monetized to any great degree, Moroney said. It's akin to a person who drops into town, buys one copy of your newspaper and leaves town again and yet you spend a whole bunch of time building your business around that type of customer.

Let's be clear about one reason why these statements are coming out. This is round two against Google. In round one, some publishers said Google steals our content. Google's response was that it sends them millions of visitors for free. So in round two, it's time to make out like those visitors aren't worth much. That's especially important if you're an executive who, after floating the idea of dropping Google, comes under attack as stupidly cutting your own throat.

Me, I see visitors as opportunities. This is the internet, where you can tell far more about a visitor to your web site than you can in print. You can tell:

• They're visiting for the first time or on a repeat basis
• They came from Google
• They came from a specific page, or using specific search terms
• The geographic area they're located in

And the visitor who buys your paper printed on a dead tree out of a newsstand? You can tell you sold a copy. And that's it. That regular subscriber? You know they live in a particular area, maybe some demographic info, but you can't custom your dead tree version in any way to target for that.

Can you imagine what would happen if the Wall Street Journal did a one time promotion where for a day, they gave away 1 million copies of their paper? Since there's a real cost to doing so, don't you think they'd figure out a way to make that promotion count? They'd sell special ads? They'd have a super attractive subscription offer?

But on the internet, where they're not paying anything for all that traffic flowing from Google, there just doesn't seem to be any effort. Millions of people are just written off as worthless. If they're watching The Simpsons on Murdoch's Fox TV network, they're valuable (see Free Isn't A Four-Letter Word Offline, So Why Does The Media Hate It Online?). Put the exact same people on the internet, and suddenly they're net neaderthals.

The problem isn't with the people. They didn't suddenly change when sitting in front of a computer keyboard. They don't suddenly have less money. They aren't suddenly less attractive marketing prospects. The problem is with how you're targeting them.

Remember what Miller said? That most of these visitors read a story once and then leave? Well, clearly the WSJ has some analytics running to understand that. Someone, somewhere has churned a report to arm Miller with that information. But that same data can be used to target those visitors better.

Time for a real life example. Today, at lunch, in the hard copy of the Wall Street Journal that I pay $100 per year for, I read a story bout how 1 in 4 US homeowners are underwater or owing more than their homes are worth.

I guess I have at least $100 per year in value to the Wall Street Journal, since I'm a subscriber. But that's gross revenue. Someone's being paid to deliver the hard copy to my door. There are print costs involved with producing it. I doubt the $100 I pay per year covers all that. But the WSJ also convinces advertisers that I'm somehow valuable to them, which is why they pay to place quality ads in the WSJ like this in front of me:

Now that same story is currently being featured on Google. The minute I click from Google to read it, I'm transformed. My $100 per year value is lost. Instead, I become one of those people who Miller says that he doesn't make any money from.

Well, let's see what I get:

That's the beginning of the story. It is EXACTLY the same thing I see if I read this story by clicking through to it from a link on the WSJ's home page (they've made it free to anyone from there). It's also the same thing I see when I'm logged in using my paid account.

Why is the WSJ treating the one-time / first-time visitor the same way as a regular reader? See those two big arrows I've drawn pointing into the story? I'm pointing out that one of the top goals the WSJ would have for first time visitors is to get them to take that 2 week free offer to subscribe or to take one of the free stay connected via email or RSS options. And yet, these things are shoved off to the top and side of the page.

Place them in front of the reader! At worst, you lose nothing. But more likely, you've slightly interrupted one of those freeloaders in the same way you interrupt them when they watch News Corp TV shows and get commercials. And more of them will convert. They may buy more subscriptions, or they may register so you can do outreach marketing to them.

Meanwhile, money IS being made, even off the supposed freeloaders. There's a big ad sitting there off to the site, plus another one right above. Oh, there's too much ad inventory? Then find a way to convince your advertisers to buy more ads or pay more for them, which probably means showing that your ads perform well. And if they're not performing well, fix your problem. Why aren't they?

This is an article about mortgage owners being underwater. Can we assume some of the readers are attracted to it because they may want help with their mortgages? Are there no companies that offer this to type of service? Are there no ad execs who could figure out how to reach them?

Instead, I get served with an ad from Zurich about how to buy the right insurance for my business. Seriously? That's the ad you show me? This is targeting? Roll out one of those Get a mortgage for below 5% ads that I see offline everywhere.

Even better, here's another ad that also shows for this article:

Yeah, in an article about how people can't afford their homes, you show me an ad about buying an iconic residential masterpiece in Boca Raton. And when I don't click on that, because it has nothing to do with my interests, you call me a freeloader.

Your loss, I think. I've got money to spend. Plenty of your visitors do. You're just not figuring out how to get it from me.

That visitor from Google? Show them a completely different experience, if you want. Article and ad, perhaps embedded within the content (labeled as ads, but inline, rather than off to the side). Please, go hire someone like Jeremy Shoemaker or Jennifer Slegg, both of whom live and breathe how to make as much money out of visitors as possible.

Do something. Anything. Please. Survive. But there's one thing you shouldn't do. Blame others for sending you visitors and not figuring out how to make money off of them.

The question really is what happens when there are no longer applications that allow us to take web content with us on the go?

The promise of RSS was in the ability host applications to store web content for offline or time-shifted consumption. This played out well in the early days as developers that embraced the specifications of RSS wrote programs that allowed subscription to feeds, stored content locally on a device, allowed the creation of folders and keyword driven categories for grouping.

What hasn't played out very well is the success of these RSS programs called readers. For some time now they have languished as one competitor slowly took their users away. Many times because they stopped innovating on top of the RSS spec and treated solely as an update mechanism. Which it is but then relegated it to interfaces reminiscent of web mail applications. Who needs more web mail apps?

That isn't to say that the competitor of which I speak and reference in the title has an application is that much better. It operates likes its sister service, Gmail. Now with the lions share of RSS consumers using it to consume feeds it is putting the competitors out of business or forcing them into niches to seek out revenue.

NewsGator is the perfect example of this with over five rounds of funding under its belt, two client-side programs for reading feeds and a defunct online reader. Their new products boast integration with Google Reader.

If no one can beat Google in this area and the biggest players in the space are moving on to other feed related products, what is to become of time-shifted consumption?

It is not hard for me to envision an internet with only Google Reader as the sole RSS aggregator for consumers. But what comes as an easier vision is Google rolling it into a Wave like application to focus on the real-time aspects of pinging and conversations.

The next great opportunity for RSS and time-shifted culture will begin again when Google does this type of integration and gives up on the feed reader. RSS is the plumbing that keeps content moving around the internet but as soon as Google puts it away as machine language, the humans can pick it up again build applications with a better experience.

Marc Andreessen has said that Web 2.0 was just the web looking like itself. The next versions of feed readers will be feeds looking like themselves.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

What Happens When There Is Only One Feed Reader? is a post from: TechStartups.com

On my way to the Audience Conference this morning I was fortunate enough to have the bus drop me right in front a Verizon store. The balloons were out and I knew that is meant one thing . . . Droid.

At 7:30 a.m. there was no line and I was able to go straight in the store where the associates outnumbered the patrons. That is saying a lot because in New York mobile stores are always busy.

It was obvious though that the people in the store were nerds of the first order, though. One glance at the khaki pants, bad leggings and dishevled fauxhawks let me know the IT department had arrived. My people.

I was able to avoid ending up on a list to buy the heralded Droid and step right up and start fondling it with my geek gloves. Geek gloves, btw, are similar to kid gloves but they hold a special reverence and care for gadgetry.

After a hands on I can tell you that the device is gorgeous, lighter than you would expect and blazing fast on Verizon's network.

Here's how it went down: I immediately flipped it open to expose the QWERTY keyboard to get my hot thumbs typing in URLs to load up some internet goodness. For sites with Android style sheets it loaded them right up without more than a 2 second delay. For full sites it took a bit longer but seemingly quicker than the iPhone. I know, I should have done some AB testing but the overly chatty associates might have asked me to move it along.

The screen is clear, bright and has a large surface area that is welcome to fat fingers like mine. I was able to press icons with the phone with ease and get them open quickly. Which was a surprise to see them load so quickly.

Since this is a cursory overview of the phone I can say that I have only one gripe the keyboard is shifted left. Which forces the use to type mostly with the left hand. I want two hand glory on this sucker to rip out blog posts.

All in all, I was happy testing it out and probably will pick one up in the next few weeks.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

The Droid Doth Be Here Initial Review is a post from: TechStartups.com

WordPress release a beta version of its blogging software earlier this week and I thought that I would give it a go. I installed it on my server having read about new features on other blogs a few days ago.

I was hoping to see some of the changes in effect. I did. But I'm not excited.

This release was more about patching things up and plugging some holes on the code side. It isn't at all about the UI and display layer. It would have been great to see some Admin changes to the grouping of features or a more robust media uploader.

The current one isn't bad, it's just too many steps to get to the advanced features for formatting around the images or video. Sizing them is still fine and linking them up to the post or a larger image of the image being inserted are still options are easy to get use.

I was able to install plugins and themes without many issue. Of course all of them displayed messages letting me know that they weren't tested with this version of WP and they could blow up the universe if installed. Not really on the universe part but it would have been cool if they said that.

Themes were another story. I'm guessing that there are some hooks that have changed that threw off quite a few that I tested but a couple made it through with flying colors. The most frequent problem was the main body column area not displaying.

This goes without saying, but if you're not as adventurous as me and seeking thrills in new features or a challenge managing an upgrade, then this version of WordPress is for you. You can do the upgrade and won't even notice the difference. That is until your theme flakes out.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

WordPress 2.9 beta Review is a post from: TechStartups.com

One of the great speakers, or swimmers, from the Audience Conference was Melanie Notkin. She is the founder of Savvy Auntie. A website dedicated to the cool aunts, great aunts, great mothers and all women who love kids, with a special focus on those that don't have children themselves.

Before this event I hadn't ever come across the site and it was missing from the conversations that I have those that needed a good shave. The niche that Notkin built her site for was the driven career woman that loves her neices and nephews but, like her core demo, she had no idea who Dora, Diego or Yo Gaba Gaba were. She was missing a connection with the little ones that she loved dearly. She decided to fix this, not only for herself but for all women.

The site that Melanie Notkin launched, Savvy Auntie, is more of a portal than a traditional informational website. It allows users to enter channels for general information, activities, shopping and social. Each channel delivering a similar experience to the next while allowing the users to find there way back to a central point to try another channel.

General Information

This channel has information regarding nutrition, books. learning, health and more. Two interesting components of this channel are the Auntipedia and the Q&A section called Dear Savvy Auntie. The Auntipedia is, well, pretty much what the name implies. It is a knowledge base that can actually get an aunt up and running in the areas most pertinent to being a prime caregiver to the little ones.

Activities

This channel provides a ton of useful and engaging activities that can keep you on the go with the kids. From crafts all the way to family reunion activities there is something here for every type of auntie. It is such a robust list, I'll be coming back to it on my own as a bearded one with two kids of my own. I'll also be recommending it to my friends with children and without.

Shopping

That is pretty straight forward. However, the Savvy Auntie has a hook that you can't deny. It is brilliant and creative marketing that most bloggers couldn't pull off Savvy Auntie 2009 Coolest Toy Awards. With great graphic design and a clean user interface it is easy to see toys that will make you cool with the tiny set. My only gripe with this area of the site is that many functions are tab related and triggered with JavaScript interactions that don't allow for direct linking within the site or to these specific sections.

Social

I've seen this quite a bit more lately on the sites that I review. Social is becoming a larger part of sites as they try to become a destination for their faithful. In the past it was forum or comment based. Today, sites like Savvy Auntie are working to create a community of like-minded individuals that want to share their experiences as Aunties by Relation or Aunties by Choice.

These social components can be a huge success for creating loyalty and brand evangelists. They often need constant grooming but can pay huge dividends. From what I can see on Savvy Auntie, not only is it an active community but there are new sections of it under work that grooming component.

What I would love to see on Savvy Auntie is Facebook integration like StyleCaster. Holy smokes. I was effusive in my praise of StyleCaster for doing this and thing that with the power of the biggest social network behind the Savvy community it would be major growth area. One key to this growth being Facebook integration and the other being the ability to still host it on SavvyAuntie.com.

If you are looking for some inspiration on how to get a startup off the ground you need to look no further than Notkin's Savvy Auntie. This is how execution of a great idea gets done.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

Savvy Auntie For The Holidays is a post from: TechStartups.com

I'm sure this isn't because of me or my post yesterday, Ebay Partner Network and Transparency, but it is welcome news:

Click Filtering (on-going enhancements)

We have had a few reports that some of our affiliates have been experiencing issues with bots inflating their click numbers. We have been working on a few additional click filtering rules to continue to improve our capabilities in this area and ensure click counts in ePN are an accurate representation of valid clicks. We will continue to roll these out in the coming weeks.

We continue to try and improve the tools and reporting that is available for our partners. If you have thoughts or suggestions, please send them to Affiliates-Program-US@ebay.com. While we may not be able to respond to all suggestions personally, we value your input greatly.

That is the last of three sections in an email sent out by eBay today to keep network partners in the loop. And I have to say this is the closest that I have seen them come to taking feedback from their users into consideration (publicly).

Maybe eBay has learned from the great seller revolts after they changed programs and how those got started.

This email doesn't appear to come from the same group that is handling transparency, but regardless it's a step in the right direction especially if eBay can deliver on better reporting. Not only does it create transparency but it will allow partners and developers to see just how effective their efforts are. The bottom line is that opening up all the tracked data will make this a stronger program that can drive revenue for eBay the reason to have an affiliate and developer program.

I'm not sure if I shared how great their shopping API is but it is simply awesome. Like another great API, Twitter, it is very powerful. With better click data that includes IP and user-agent strings eBay could see a growth in full blown applications or ad networks being built from their platform.

You will be able to sleep better at night, I am sure, knowing that I will be sending my thoughts to the Affiliates Program email address. My first thought will be to ask them why it is an Affiiliate address and not a Partner one.

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/4

Ebay Partner Network Click Filtering is a post from: TechStartups.com

Beginning this Thursday October 22, 2009 the Grey Lady is having a fire sale on talent and will offer the entire newsroom staff buyouts. If there aren't at least 100 takers then they are going start layoffs.

This sale won't last forever!

Soon the New York Times won't have anyone to layoff except executives.

In preparation for this day you should do the following:

1. Get Your Domain make it sound newsy
2. Write up a press release proclaiming the death of newspapers and journalism as we know it
3. Put together a business plan that proclaims size of the market near $3 billion, your prowess as a digital publisher and your ability with the power of tried and true journalists to change the face of reporting
4. Get funded Maybe you already got heavy pockets so you can skip this one
5. Stand in front of New York Times at 620 Eighth Avenue, New York, NY 10018 and talk to everyone leaving the building to build your talent pool from the newly unemployed. You could skip this by some creative social engineering with someone in HR but what fun would that be?
6. Compete with HuffingtonPost and MediaBistro (not a typo, they're making moves) in 2 years as the King of digital news delivery

You can get this done by Thursday, right? If not, don't sweat it. There will be more talent coming down the pipe as newspapers continue to implode. They can't seem to get out of the way of themselves when it comes to finding ways to remain relevant. The path to solvency surely isn't new local market print publications.

I might have over simplified my points in this post, but you get the idea.

I believe journalism has its place in our society and journalists should be rewarded with business decisions that allow them to practice their craft. Without this, we lose valuable information, insight and opportunity to make the world a better place. Journalists and their newsroom cohorts make a difference. The medium of transmission doesn't matter as much as the content.

If you build your journalism 2.0 business the right way, the best journalists and newsroomers will want to join up. And after them, will come a new crop of journos fresh out of school. As Tim Gunn says, Make it work!

DISCLOSURE OF MATERIAL CONNECTION: http://cmp.ly/0

Post from: TechStartups.com

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I'm a huge believer in focusing on a single area of practice. I'm convinced that being focused, early, was the principal factor in my initial success.

We all need to be known, liked and trusted. Narrowing the focus of your practice will rocket you forward on the known front. It sure did for me.

Last week I was a guest on the premiere episode of The Un-Billable Hour with Rodney Dowell. We started talking about the reluctance of new lawyers to focus on a niche. They get nervous about turning away business, any kind of business, and they take cases that fall outside of their chosen area of focus.

Why do they do it? The money, of course.

I understand being scared about income. It's tough out there and it's incredibly tempting to take work outside of your niche when you're having a slow month.

But, it's important to let it go. It's important to stay focused and build your practice by doing the work in the niche you've selected.

Why?

A bunch of things happen when you stay focused -

First, you have free time to dig deeper into your area of focus. You can spend more time on the matters you have and keep learning. When you learn more you (1) can charge more, (2) you become more efficient, (3) you can delve more deeply into sophisticated issues and cases within your niche by earning the opportunity to take on higher value projects.

Second, you keep building your reputation in the niche. The client's you're working with are spreading the word. You've got time to meet with referral sources. Everyone comes to know you as the go to person for your area of practice.

Third, you get the opportunity, with every case, to meet people that might refer to your practice. Even if you're taking the cases at a lower fee than you'd like, you'll be meeting judges, lawyers, clerks, experts and others that will refer business to you. They'll know what kind of law you practice and they'll likely remember you.

Finally, every time you turn away business you create a grateful person in your marketplace. Here's what I mean. Let's say someone calls you and asks you to handle a traffic ticket case. You respond by telling the caller that you aren't really expert in that area of law, that you appreciate the call, but that your practice is limited to family law. You, of course, refer them to someone that can help.

The caller now gets that you're the family law expert. They appreciate that you weren't willing to take their money to do something you aren't qualified to do. They appreciate your help in finding the right lawyer. They tell their friends about you because you did something remarkable you put their interests above your own. You also generate goodwill with the attorney you referred the traffic ticket to. Win-win-win.

Bottom line turn down the money. That's how you make more money over the long haul.

Post from: Divorce Discourse - for family law professionals

Why Turning Away Clients Gets You More Clients

Ownership matters, because otherwise Blizzard and other software vendors can wipe away important consumer rights with legalese contained in license agreements. For example, in Section 117 of the Copyright Act, Congress gave owners of computer software the right to use their legitimately purchased software without having to rely on permissions in license agreements. Blizzard and other software vendors are arguing that customers are not owners, but mere licensees, in an effort to eliminate our rights under Section 117.

This "owner-versus-licensee" trick is not just an end-run on Section 117, it's inconsistent with the law in other areas--the courts and Congress have long rejected efforts by copyright and patent owners to impose all kinds of post-sale use restrictions on books, patented machines, and compact discs. Why should software be different? Just as with those other copyrighted works, if you bought the disc that the software comes on outright (as opposed to leasing it, for example), you should get the privileges of an owner (i.e., the right to resell and the right to make copies and adaptations as necessary to use software).

In short, Blizzard's legal arguments here are all about using copyright law to take away consumers' rights in the software they purchased.

Depression tends to run in families, and even one depressed family member can cast a big shadow on how the family functions. As scientists work to figure out the genetics of the illness, some therapists say treatment works best if the whole family is involved.

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The Census Bureau's latest annual report offers a snapshot of the economic well-being of American households for 2008, the first full year of the recession. It shows that the poverty rate hit 13.2 percent, an 11-year high.

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Soren Gordhamer is the author of Wisdom 2.0: Ancient Secrets for the Creative and Constantly Connected (HarperOne, 2009). His homepage is www.sorengordhamer.com. You can follow him on Twitter.

As a company, Whole Foods has impressively embraced social media more than most, gathering over 1.2 million followers on Twitter and 123,000 fans on Facebook in the process. While it is easy to understand why a relatively young company or one started by a tech-savvy founder would so completely embrace social media communication tools, it is quite a bit more remarkable for an almost 30 year old established brick and mortar company with roughly 50,000 employees and over 270 stores worldwide to have done so.

I recently visited the Whole Foods headquarters in Austin, Texas to meet with members of their new media team, including Bill Tolany, the company's Senior Coordinator of Integrated Media, and Winnie Hsia, who oversees the @wholefoods account. I wanted to know how Whole Foods integrated social media tools into their communications strategy, and what lessons had they learned from doing so. Below are five of the lessons that Whole Foods shared with me during our chat.

1. Make Content Increasingly Relevant

Whole Foods started initially with just the @wholefoods account but as it gathered followers, they realized it had limitations: while it was useful for news with national appeal, it was less so for sharing local information or addressing specific interests of customers. A percentage of their followers, for example, might be interested in an event happening at their New York City store or reviews of certain food items, but many others would not be interested.

To address this, they encouraged all their stores to start their own accounts and tweet about events at their store and news related to that local area. They also created separate accounts for specific issues, such as one for wine and one for cheese, where the head of those departments post and interact with customers. In fact, with over 150 company Twitter accounts and new ones added regularly, they likely have one of the largest corporate presences on Twitter. The goal with so many different accounts is to create increasingly relevant, and often local content.

2. Go Where Your Customers Are

When asked how they initially decided to use Twitter as a platform, which was pre-Oprah and before most other companies their size had done so, they emphasized that their goal has always been to interact with their customers no matter where those customers are. As Twitter gained momentum, they realized that a presence on it made sense, though they never foresaw that they would get over a million followers and how much staff time it would take to manage.

The conversation with customers, however, is essential to the company, whether it happens in person at a store or on a social network. Whole Foods, in fact, is active on numerous social media communication channels, not just Facebook and Twitter: they also have a Flickr page, an actively updated blog with videos on cooking healthy meals, and have employees responding on the customer feedback site Get Satisfaction. The goal is not just to pick one place and force customers to come to them, but to meet customers on their home court, wherever that may be.

3. Loosen Control from the Top

Likely the most difficult task for any large company when embracing social media is learning to let go of control. On one hand, most companies will want millions of followers on sites like Twitter, yet on the other hand, large corporations also tend to be cautious when taking risks. They're unsure how much control they are willing to relinquish when it comes to governing how social media is used.

Whole Foods seems to really understand that such a top-down approach does not work in the age of social media. In fact, I was initially surprised that several people I interviewed while at the company headquarters that managed different corporate Whole Foods Twitter accounts used them quite differently from each other. Some, for example, shared personal information while others kept posts strictly to business. When I asked Tolany, who oversees the department, about it, he said that it did not surprise him at all. While they encourage some basic guidelines, Whole Foods has learned that for social media to work well, whoever is managing an account needs to be authentic, allow his or her personality to come through, and have fun in the process. If management tries to exercise too much control, the account will be less likely to succeed at engaging people.

4. Decide What Channel to Use for What Purpose

With a presence on so many social networks, Whole Foods tries to figure out how best to use each service. For example, they have found that for customer service, Twitter is much more effective than Facebook. On Twitter people can easily @reply a question and they can quickly respond. On the other hand, for rich media, including embedding videos or longer posts or responses, Facebook tends to be better. Likewise, for posting original content, their blog serves as the hub, allowing staff from various departments to share material. The company also created a nifty iPhone application with 2,000 searchable recipes and a store locator, which is a great platform for disseminating static information.

5. Let the Conversation Happen

My visit to the Whole Foods headquarter came at an interesting time. The previous week, Facebook, Twitter, and various blogs were ablaze with (mostly negative) comments in response to Whole Foods CEO, John Mackey's, Op-Ed in The Wall Street Journal titled The Whole Foods Alternative to ObamaCare. We did not dive too much into the Mackey Op-Ed issue, but we did talk about whether having such a strong presence on Facebook and Twitter has allowed people to more easily express anger at them. During our conversation it became clear that Whole Foods realizes that people are going to talk about the company, both positively and negatively, whether they are have a presence on social networks or not. It is helpful, though, to know what people are saying and to be able to respond if necessary.

In fact, when Mackey responded to some of the criticism on his company blog, rather than turn off comments to the post, they encouraged people to express their feedback, and greater than 3,000 people did.

Conclusion

The central take away I got from my visit was the importance of engaging with one's customers no matter where they spend time. When I asked Tolany and Hsia what advice they would give to companies thinking of using social media channels like Twitter, they seemed to both agree that the first task is to know if your customers (or the potential customers you want to engage) are present there. Then and only then does it make sense to invest time on a site.

I also got that part of what has motivated Whole Foods' efforts in social media and what can account for much of their success is a willingness to be bold and take risks. Such boldness can of course have its dangers (such as when writing Op-Ed articles about delicate social issues) yet this has also helped them plow ahead in social media while other businesses their size waited cautiously in the background to see if it was safe or if these sites would gain in popularity.

Of course, any time a company opens up and has a presence on a communication channel like Facebook or Twitter, users can use those sites to criticize as much as to praise. Dealing with negative feedback, however, is better than not having a presence at all. I think Whole Foods is showing that the companies who keep such channels open, and listen to the unpleasant along with the pleasant feedback, will better know what matters to their customers and what company policies may need to change, which is likely to win them support in the end.

Whole Foods, like many other companies, is still finding its way in this age of social media, but they are showing that a non-technology company of their size can engage and innovate in this area.

More social media resources from Mashable:

- Should Your Company Have a Social Media Policy?
- 10 Must-Haves for Your Social Media Policy
- 6 Must-Follow Steps for Selling in Any Economy
- 5 Easy Social Media Wins for Your Small Business
- 7 Secrets to Tweeting Your Corporate Culture

Tags: blogging, business, engagement, facebook, social media, twitter, whole foods

When you think of a hard-core gamer, do you picture a teenage boy battling his friends in World of Warcraft?

Also on wired.com:

• Gaming Gets a Level Up On Age
• Recession Proof' Gaming Industry Ignores the Stock Market
• SXSW: LoudCrowd Turns Music into Social Video Arcade
• Big Game Publishers Muscle In On iPhone Upstarts

Late last night, news broke that Facebook was working on a Lite version and had (perhaps accidentally) invited a number of people to try it out. In its own words, Facebook Lite is a faster, simpler version of Facebook.

While it's still unclear exactly what the intended purpose of Facebook Lite might be an even more direct competitor to Twitter or simply a Facebook that works better on slow connections one thing is clear: Facebook needed a diet and Lite appears to be exactly that.

Facebook Has Become Complex

Once lauded for its simplicity, Facebook has evolved into an incredibly complex site. Many users still don't understand the difference between Pages and Profiles (a difference that's going to become increasingly blurred), or between Pages and Groups.

There are literally hundreds if not thousands of different privacy options which Facebook is now trying to streamline. And what was once a network just for college students now includes networks for high schools, companies, and, regional networks, though those are about to get killed off.

But Not Necessarily for the Better

And despite all of this feature bloat, many users still actually miss things that have been taken away or moved to the Highlights area of the homepage, like birthdays and events. In fact, another rumor we recently reported on suggests that Facebook is set to soon undo its Twitter-like homepage.

Could the social network be setting up to try and cater to two worlds: one that wants a focus on public facing status updates, and one that wants the information you used to get in the news feed, like new friends of friends and changes in relationship status? Perhaps that's what Facebook Lite is all about.

One Size Doesn't Fit All?

The biggest thing Facebook has going for it right now is that everyone is on it. Although admittedly I now spend more time on Twitter, I still often check Facebook because so many of my friends use it. But that's the exact same boat MySpace was in a couple years ago: the social network you checked because a big part of your social network was still on there.

However, at the moment, there are no signs that Facebook is slowing down, and overall, it's currently the Web's biggest time sink for users. All of this tinkering certainly makes it seems like they aren't resting on their laurels, but where exactly it's leading to is incredibly unclear at the moment.

But Facebook Lite whatever it is seems like an important part of keeping at least a certain segment of users happy. With a site whose population would make it one of the biggest countries in the world, offering more than one way to experience it might not be such a bad idea.

Tags: facebook, Facebook Lite

People routinely use the Internet to find former classmates or individuals with similar interests.... there is no reason why law enforcement should not use this same resource to find fugitives or encourage members of the public to use social networking sites to report sightings of criminals.

Daniel Boyd and half-dozen of his alleged recruits in the Raleigh, N.C. area were charged with providing material support to terrorism.

The Justice Department in Washington said Boyd, who is a U.S. citizen, trained in Afghanistan and fought there between 1989 and 1992 before returning to the United States.

Boyd and the other defendants were scheduled to appear in federal court in Raleigh.

A newly unsealed indictment charged that Boyd, also known as 'Saifullah,' encouraged others to engage in jihad.

Boyd allegedly traveled to Israel in 2007 with several of the defendants, hoping to engage in "violent jihad," according to the indictment. The attempt was unsuccessful, though, and the men returned home, officials said.

Boyd was also accused of trying to raise money last year to fund others' travel overseas to fight.

One of the men, Hysen Sharifi, allegedly went to Kosovo to engage in violent jihad, according to the indictment, but it's unclear if he did any actual fighting.

Several of the defendants, including Boyd, were also charged with practicing military tactics on a private property in Caswell, County, N.C. in June and July of this year.

If you're out to create something truly great, you'll likely need to challenge some widely held but incorrect beliefs. Challenging conventional wisdom is much harder than most people realize, and those that do make us uncomfortable. Which is why it's so important to learn how to identify and embrace people who see the world differently than you do.

Evolutionary Biology and Conformity

Imagine our ancient ancestors out on the savanna in search of food. Chasing a large group of hunters who were running after something out of view was probably a better survival strategy than pursuing animal tracks that may or may not have led to food. Gregory Berns argues that mankind's propensity to follow the crowd is at least partially a result of evolutionary biology.

Such a propensity is so ingrained in human nature that we will go to ridiculous lengths in order to adjust our beliefs to those of a group, as proven in the series of conformity experiments run by Solomon Asch in the 1950s. According to Wikipedia:

In the basic Asch paradigm, the participants the real subject and the confederates were all seated in a classroom. They were asked a variety of questions about the lines (which line was longer than the other, which lines were the same length, etc.) The group was told to announce their answers to each question out loud and the confederates always provided their answers before the study participant. The confederates always gave the same answer as each other. They answered a few questions correctly but eventually began providing incorrect responses. In a control group, with no pressure to conform to an erroneous view, only one subject out of 35 ever gave an incorrect answer. However, when surrounded by individuals all voicing an incorrect answer, participants provided incorrect responses on a high proportion of the questions (36.8%). 75% of the participants gave an incorrect answer to at least one question.

It's very challenging to make decisions based on your own information and logic when everyone disagrees with your point of view. We have an urge to conform, as we learn again with each economic boom and bust. Unfortunately, as David Hirshleifer describes in The Blind Leading the Blind: Social Influence, Fads, and Informational Cascades, If there are many individuals, thenwith virtual certainty a point in the chain of decisions will be reached where an individual ignores his private information and bases his decision solely upon what he sees his predecessors do.

Weird Ideas That Work

The inspiration for the title of this post came from the book Weird Ideas That Work, in which Robert Sutton suggests hiring people who make you uncomfortable. He argues that employers typically hire people like themselves and that most interviews are more about the social fit between the candidate and interviewer rather than the candidate and the job.

So what can you do to embrace those who make you uncomfortable?

1. Identify your heroes.

Chances are that the historical figures you hold in high esteem made those around them uncomfortable in their day. Einstein did. Gandhi did. Jefferson did. Apple's Think Different campaign was as much about communicating what the company stood for to its employees as it was about selling Apple products to its customers. An organization that embraces unconventional thinkers has an unfair competitive advantage in a world governed by conformity.

2. Adjust your hiring process to focus on what really matters.

Jeff Cordova, a former Yahoo colleague of mine, puts all engineering candidates through a code test before he determines cultural fit or the like. He literally sits down in a room with a candidate and spends a few hours coding up an application with them. At the end of the test, he has a very good idea of their software engineering skills and often asks other members of his team to drill down in a particular area of expertise. It's only after qualifying their skills as an engineer that he allows his team to determine their fit within the organization.

While software engineering is relatively easy to test, you can apply a similar type of testing process for just about any role to reduce the impact of social bias in hiring. Microsoft notoriously put candidates through case study interviews (I don't know if they still do), as documented by William Poundstone in How Would You Move Mount Fuji?

Spend more time thinking about interview-based experiments that you can run on candidates to test what really matters for the role and you might find yourself hiring a different type of person.

3. If you have a negative reaction to an idea, use the 5 Whys.

The 5 Whys is a method to get at the root cause of a problem. When you hear an idea, before you immediately respond, try to understand the underlying reason for your knee-jerk reaction. You may find that your reaction is more about protecting existing orthodoxy or the source of the idea than it is about the merits of the particular approach at hand.

4. Consider increasing organizational diversity.

The true benefit of diversity is that it has the potential to produce better results. Diversity along the lines of age, gender, race, religion and sexual orientation has the potential to make an organization more resilient to conformity. Different people from different backgrounds bring in different biases. And groups that have experienced greater prejudice may have a membership inoculated from group think as a matter of self-preservation that is, when everyone hates your group, you tend to hold a differing opinion.

It's not easy working with one of the rare people who is deeply nonconformist. But if your goal is to be innovative, to create something great and to make a difference in the world, you should be prepared to make those around you uncomfortable and recruit others who do the same to you.

Mike Speiser is a Managing Director at Sutter Hill Ventures. His thoughts on technology, economics and entrepreneurship will appear at this time every week.

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Background

The most interesting area of new development on the web is the innovation happening around realtime messaging, the ability to deliver updates to a website or application in one or two seconds. While various systems like Yahoo News Alerts or feed readers like Google Reader have offered some simple ways of delivering fairly fast notifications, they are still built on an infrastructure that relies upon requesting a web page repeatedly. These systems do the equivalent of hitting the "reload" button in your web browser over and over.

While those systems have been using these inefficient methods to deliver updates, newer platforms like Twitter, Facebook and FriendFeed have focused on building the infrastructure for efficient large-scale delivery of updates using their own proprietary networks. A lot of attention has been paid to Twitter's 140-character limit, or Facebook's News Feed, but the compelling technology that enables the user experience on these platforms is the immediacy with which updates are delivered. Earlier systems like instant messaging or chat allowed realtime messaging on a one-to-one or small group basis, but it's been harder to deliver those realtime messages to anyone in the world who wanted to receive them unless you had a lot of money, expertise and infrastructure.

Another barrier is that, while there are many different programs and clients that let you connect to Twitter or Facebook with your own applications, there haven't been any free and open options for delivering realtime messages to a large audience if you couldn't, or didn't want to, rely on those companies.

But recently, a few key pieces have fallen into place that make it inexpensive and relatively easy to add realtime messaging as an incremental upgrade to existing websites and web applications. This set of related technologies, which I'm calling the Pushbutton platform, will yield a broad new set of capabilities for users, publishers and developers on the web. Best of all, Pushbutton technologies are free, open and decentralized, meaning that the arrival of realtime on the web will not be owned or controlled by any single company.

Defining Pushbutton

The concept and potential of Pushbutton is a lot like Ajax it's not a single technology or invention, it's a whole family of technologies, some of which have been in development or deployment for nearly a decade, that together enable this new realtime web. Pushbutton's foundation is built on these systems:

• Atom and RSS: The most common feed formats, for syndication on the web
• PubSubHubBub and RSSCloud: Powerful new "hubs" for distributing messages
• Web Hooks: Simple web services for receiving messages, rather than sending them

Pushbutton systems rely on the web's fundamental HTTP protocol for communication between these component parts. The architecture of Pushbutton message delivery is also simple to understand. Before Pushbutton, in today's systems, when you create a message (a blog post, tweet or other update) that's published in your RSS or Atom feed, every application or site that wants updates from you has to repeatedly request your feed to know when it's updated. You can optionally notify ("ping") some applications to tell them it's time to come collect your new updates, but this is time-consuming and resource-intensive on both sides, especially if you want to notify a lot of people.

In the best case, the system we have now is analogous to a person coming by your house and saying "Hey, there's a new edition of your favorite newspaper today. You should go get it." And then you have to go to the newspaper's printing plant to pick it up. In a Pushbutton web, that person is delivering each story to your house the moment it's complete.

That's because Pushbutton-enabled applications will improve upon the current state of affairs by proactively delivering not just the notification that there's a new message, but the content of the message itself. And instead of requiring all those applications to come to your site to read the update, it uses a hub server in the cloud to pass along the message directly to all the receivers that are interested in it.

1. You, the Sender, create a message to be delivered via RSS or Atom
2. Your application gives the messsage to one or more PubSubHubBub or RSSCloud hubs, which reside in the Cloud
3. The PubSubHubBub or RSSCloud hubs deliver the message to any Receivers, the applications or sites that have requested updates from you

In this way, each time you create a new message, a large number of Receivers can consume that message in near realtime (usually less than a second) without a lot of complexity. This kind of messaging has been possible with custom-built or more obscure technologies in the past, but the Pushbutton ecosystem is a breakthrough for a few reasons:

• Sending messages just requires a minor change to an RSS or Atom feed, and a simple, well-defined update notification, instead of major changes to the application where you create your messages.
• Receiving messages is also very simple, only requiring a developer to handle incoming notifications of updates.
• Most of the system's complexity is handled in the hub servers, which are well-documented, implementable in a variety of programming languages, and built around open code that will likely attract a large developer community.
• Most of the scaling effort and expense happens at the hub level, and all current hubs are designed to run on inexpensive cloud systems like Google App Engine or Amazon's EC2.
• The software for Sending, Receiving or running a hub is free, open source and available on almost any platform.
• Messages sent on Pushbutton platforms are delivered via HTTP, which is familiar to any web developer and runs well on any hosting environment. All requests between the different layers of a Pushbutton system can be made as simple REST calls.
• Pushbutton technologies can be adopted incrementally, so that features can be added piecemeal on either the sender or receiver side, without requiring a wholesale upgrade to infrastructure or application architecture.

Who's Behind Pushbutton?

Pushbutton technologies have been created and advocated by some of the most credible and experienced developers of social web technologies. Here's a brief overview of the impressive pedigree of these components:

• PubSubHubBub was co-created by Brad Fitzpatrick and Brett Slatkin of Google. Brad was founder of LiveJournal, and created or co-created fundamental social web technologies like Memcached, OpenID and more.
• XML-RPC update pings, RSS and the RSS Cloud ideas were pioneered by Dave Winer, who has been actively developing open implementations of each of these technologies.
• Web Hooks have been evangelized by Jeff Lindsay, and have been deployed by a variety of different companies and platforms which all independently developed the technique.

In addition, Google has supported Brad and Brett's development of PubSubHubBub, and enabled it on the Google FeedBurner service. A number of smaller companies are deploying large parts of this infrastructure as well. In short, some of the best reputations in developing open web systems have made Pushbutton possible, from the biggest tech companies to the most steadfastly independent developers on the web.

Related Ideas and Prior Art

There are a lot of existing technologies that have influenced the creation and evolution of Pushbutton technologies; If you're familiar with any of these systems, you're probably already ahead of the curve in understanding part of what Pushbutton is trying to enable.

• Twitter Firehose, FriendFeed SUP, TypePad Update Stream: These realtime delivery systems offer up the content of their respective platforms as an unending stream that developers can consume and use in their applications. At the present time, they all have varying licenses and degrees of openness, and slightly different formats for delivering updates, but have proven the utility of the "sending" part of Pushbutton's realtime functionality.
• XMPP (Jabber), NNTP (Usenet), IRC: These older internet protocols all delivered various degrees of realtime messaging and distributed messaging capabilities, and can form a very useful base of experience for Pushbutton developers to learn from. In some cases, fundamental architectural choices about security, authentication or architecture were made when the Internet was less populated and less complex, making them inappropriate for today's applications. In all cases, these protocols are less-known by most contemporary web developers, and thus lack familiar toolkits and development resources, which make them quite challenging to deploy in common, inexpensive environments.
• TrackBack and Pingback: These systems for delivering updates between blogging systems were very effective in enabling rich distributed conversations in the early days of the blogosphere. These have declined in usefulness due to poor or missing implementations of authentication, which led to spam problems, and a general lack of understanding of their utility by a lot of newer bloggers. Pushbutton may offer an opportunity to restore some of the value of the idea behind these systems.
• Reverse HTTP may end up being a useful component of some Pushbutton deployments, as a complement or companion to Comet and related techniques.

What should we worry about?

• A format war? If you're familiar with the communities around technologies like feeds, you may know they have a deserved reputation for being contentious and even breaking into heated disputes over arcane details. I don't think that's likely to happen this time, because there are only one or two viable formats for each layer of the platform, and the creators of each part have shown some consistent good-faith efforts to promote interoperability where possible and peaceful coexistence where necessary. In the Ajax community, for example, the "X" in Ajax often stands for JSON instead of XML, but this hasn't hindered its broad adoption at all. I'm also willing to personally commit to try to prevent any kind of interpersonal conflict that would inhibit the adoption of Pushbutton technologies. Worry? No.
• Scaling issues? There will inevitably be some learning to do about how to scale the resource-intensive hub layer of a Pushbutton system. But because the hubs live on cloud systems that make enormous amounts of computing resources easily available, because the coders creating the reference implementations of the hub software have great experience making web-scale systems, and because it's relatively simple to introduce new hubs as needed, this will likely not be a gating factor for adoption of Pushbutton. Worry? No.
• Intellectual Property Concerns? I'm not a lawyer, and this isn't legal advice. But there has already been a great deal of interest in these systems, and it's likely that any bad actors who were interested in throwing their patent lawyers at this sort of system would probably already be suing people left and right. And the main players who are already involved have shown a consistent desire to make truly open systems that don't have IP encumbrances. Put simply, I think anybody smart enough to invent these kinds of technologies is smart enough to not want to look like jerks by suing somebody for using them. Worry? Probably not.
• Competition from centralized systems? Pushbutton technologies are not just free and open, they're decentralized, which is a serious threat to the "lobster trap" model of social software. We can expect serious competition from the centralized networks that are currently building these sorts of systems. If a threat arises to Pushbutton's adoption, this is the most likely source. Worry? Definitely.
• Bad user experience? One of the worst things we can do in making use of new technologies is to ignore the social, personal or even political implications of their use. Messages that are immediately delivered can't, by their nature, be erased from all the places they appear. The idea of permanently archiving these types of messages is unfamiliar to a lot of less technically-savvy users. And whenever we see something shiny and new, we have the temptation to use technology for technology's sake, whether or not we're solving a real problem or providing a real value. If Pushbutton gets a bad rap early on despite having tremendous potential, this will be why. Worry? Hell, yes.

Conclusion

I have tremendous excitement about the new realtime era of web applications. While I'm fundamentally an optimistic person, I have great skepticism when it comes to mindless hype about new technologies, so it's with a bit of reluctance that I indulge in some hype myself. But I think the Pushbutton web has the opportunity to give individuals and organizations with distinct and passionate voices the ability to be even more immediate and expressive on the web, and after ten years of publishing on the web, that's the part I love the most.

I have no doubt that some skeptics will say "Pushbutton is just PubSubHubBub by another name", just like they said "Ajax is XMLHttpRequest by another name", and if that's what the super-geeky guys want to believe, I'm fine with that. And I'm sure there will still be some significant technical details to resolve. But I think by giving the overall concept an approachable, understandable name and (hopefully!) an explanation that can be understood by anyone with an interest, it can catalyze interest in a whole new area of innovation on the web. And to be honest, when I see folks like Brad Fitzpatrick and Dave Winer hacking on the same set of problems, I can't help but think something interesting will come of it.

Over the next few days, I'll be outlining some of the opportunties around Pushbutton, espousing more of the philosophy that has the potential to imbue Pushbutton with a bit more meaning than most new web tech, and providing some simple explanations of how you can get started both learning about and taking advantage of these technologies. Most of all, I hope you'll offer your pointed criticisms, thoughtful critiques, detailed corrections and even better ideas. I'll be following the conversation here in the comments, across the blogosphere, and on Twitter using the tag #pshb.

Stanford-Clark has set up various systems for real-time monitoring of the Internet of Things, many of them using Twitter (he calls the resulting tweets "tweetjects"). One example got a bit of mainstream media coverage lately: a house that uses Twitter to monitor its energy consumption.

Sponsor

As Rory Cellan-Jones from the BBC reported recently, Stanford-Clark has installed sensors on a number of household objects - such as electricity meters and windows. From this he can monitor lighting, heating, temperature, phone and water usage. Stanford-Clark is able to turn his fountain, lights and heaters on and off by flicking switches on a web page or from a live dashboard application on his mobile phone.

He's also now hooked up his house sensors to a Twitter account: andy_house (it's a private account, so requires Andy's approval before you can follow it). Here's a BBC tv report about the house and other similar projects involving sensors and Twitter:

As well as his own house, Stanford-Clark has also set up Twitter accounts for his local ferry and bus - for example so they can tweet their real-time locations.

What Use is a Tweeting House?

Stanford-Clark told me that as well as providing useful data about what his house is doing - for example how warm is the lounge, or has he left a door open - the system can also apply intelligence to his house. For example it can cross-reference house data against AMEE (an open platform for measuring energy consumption), in order to infer the real-time carbon footprint for his house.

These experiments are just the start of what's possible by hooking sensors up to real-time messaging systems like Twitter. However there's a lot of infrastructure work that needs to be done first. Stanford-Clark told me that to get at this type of data for many everyday things, governments, city councils and companies will need to instrument public things with sensors - e.g. gas pipelines, buses, trains, ferries.

The problem for most organizations, including government, is that they aren't necessarily sure what uses there are right now for sensors. For example power companies may not see the economic value of replacing meter readers with automatic sensors. Stanford-Clark's response is that "a lot of other apps will spring out of the woodwork," when sensors are added and hooked into messaging software.

Stanford-Clark and IBM have identified 3 main things that are required for this trend to play out fully, conveniently summed up as "the three 'I's": Instrumented, Interconnected, and Intelligent. In my next post, I'll explore this more - plus some of IBM's other projects in this area.