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1 comments
Added on 03/27/07 by
Kris |
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Sooooo, Kris thought to himself . . . I mean myself, that I would be cool and do something nice for Betsy. Like I could stop by Volvo of Lisle, the new temporary home for her car and talk to them about the state of her V70 wagon and give her some good news like it has been fixed or that we guarantee that 3/4 of an inch of water will never pour out from under the dash on the driver's side again.
I suppose I should have been talking to the techs instead of a finance guy, a manager and a sales man to get an answer for that. But I knew the car wouldn't be finished since we didn't hear back plus the fact that when we arrived they told us that they were overbooked by 60 appointments for today.
Mosquito eggs will be hatching in the meantime. This may be the most expensive larva nest/ant farm in history. Hopefully the high water mark won't damage the resale value. Something Betsy knows all about.
This was the point tonight they would step up to the plate and work with us. However, that would be to easy! I was told to call customer service, "It might take two weeks but eventually you'll talk to the right person."
Like I have time for this, not only do you have my car but I want to spend hours on hold waiting for someone to tell me that they can't help us out and I have to get upset and ask for a manager. At that point they then tell us that they don't really work for Volvo of North America they are just at a call center in Idaho.
This was, of course was after he mentioned that I might want to pursue the lemon law. I promptly redirected that path of reasoning as a remedy for a car that has been in for repair SIX times in 5200 miles of its existence. Towed in for two of those repair trips. We both know the lemon law means a bunch of expenses on my end and a high likely hood that there will be a pretty unsatisfactory ending to the story of our Ford station wagon.
Well, I gotta run laptop needs juice and I am tired. More to come later this week but expect a recap on our first show back this Monday April 2nd.
Oh yeah, "Is there anyone that I can call to shorten this process?" says Kris. "No. Just call customer care," Mr. Sales. "You guys don't have a name?" asks Kris. "I don't work with them," Mr. Sales.
You would think we bought the car from Volvo of North America.
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try the ignition switch
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Posted by: g at:
8:03am 05/01/2007 |
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