Not a good morning so far 0 comments Added on 08/24/07 by
Kris
For starters, Betsy and I knock out an 18 minute show and when I go to save it Explorer freezes up, desktop icons disappear and task bar is gone. No big deal. I can restart Explorer right? Nope. Doesn't matter SoundForge saves a temp file of the recording and will recover it when I reboot. Nope, show's poof gone.
So I then get on the horn with Sony about a replacement recovery disc that I bought for my main system that hasn't arrived. Turns out that their web system holds orders in memory on a server someplace in the world and then transfers it to a "confirmation" server that then enters the order into their system.
Hello, Sony, 1998 called and they want their antiquated state-of-the-art jalopy web application back. When I asked about why the order isn't processed immediately online SINCE I WAS ISSUED AN ORDER NUMBER I was told that I could talk to a supervisor. My reply, "Listen, I don't have time for this. Please send me the discs."
The short of it was that my information was in the system for 7 days, no confirmation (WTF?) and when I ordered the part over the phone . . . my order was instantly confirmed and will be shipped today. So if you need to buy a part for your computer from Sony don't use that thingy called the internet made of the tubes . . . pick up Alexander Graham Bell's miracle device from 1876, speak into it and someone from Sony will be right with you to confirm and ship your order.
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